FAQ

General questions

  • What is IceTime?
    • IceTime is the largest and most trusted online marketplace to book ice time at local rinks. We enable anyone to find ice time and book it in a few simple clicks, while rinks unlock a new revenue stream by monetizing otherwise unused or underutilized ice and streamline booking management and invoicing through our software..
  • How does IceTime work?
    • IceTime is an online platform for discovering and requesting to book ice time at rinks nearby. Skaters can search rinks, compare prices, book, and receive confirmation through our platform.
  • Why should I use IceTime?
    • If you are a rink, IceTime helps you increase your bookings and revenue and take your business beyond the reach of what was previously possible. We take the time and financial burden out of having to keep up with manual booking processes and marketing your rink on your own.
  • Do I need to create an account?
    • You can discover and browse rinks without creating an account. To contact a rink, request a booking, or list your rink you will be prompted to create a user account.
    • All user accounts require an email verification. You must also add further verification and payment information when listing your rink.
  • Is it free to list my rink?
    • It is free to list your rink on IceTime. IceTime only makes money when a transaction occurs by taking a service fee on bookings made through the marketplace.

Rinks

  • How do I add my rink?
    • Adding you’re your rink to IceTime is easy and only takes a few minutes. Once you’ve created an IceTime account, simply click the “+Add your rink” button at the top right and follow the steps laid out.
  • How much is it to add my rink?
    • It’s completely free to list your ice time. IceTime only makes money when you do by taking a service fee on bookings processed through the marketplace.
  • What if my rink doesn’t work off of hourly intervals or pricing?
    • IceTime uses hourly pricing as a default, but if you use different intervals that’s okay, too. We just ask that you add an hourly rate, and our system will prorate the cost of a booking based on duration (ex: when a buyer books a rink that costs $400 per hour for 90 minutes, the total cost will be $600).
  • What should I put in my listing?
    • Your listing description should be an accurate description of the ice slot you’re listing, how it is typically used, and what skaters can expect. Our community loves discovering and learning about new rinks, and the more detailed you can be, the more booking requests you will receive. You can also mention and detail additional services you offer.
    • If you have particular rink rules, cancellation policies, or other expectations, please also include these in your listing. For example, if you require a certain type of insurance or signed liability waiver ahead of a booking, please specify this in your listing description and use our messaging feature to coordinate with potential renters further.
  • Can we require that renters have their own insurance in order to book my ice?
    • Yes, you can require that requesters have their own insurance policy in place for them to book your rink. In the event that you require this, please mention this in your listing description, notify all booking requests of this requirement, and also receive proof of insurance to verify this prior to the booking start time.
  • Can we require that renters sign a liability waiver in order to book my ice?
    • You can require that renters and all relevant skaters sign a liability waiver to use your ice. In the event that you require this, please mention this in your description, notify all booking requests of this requirement, and also use our messaging feature to coordinate a plan with renters for all necessary parties to sign the waiver before they get on the ice.
  • Do I need renters to sign an agreement, sign a waiver, or any other form of agreement?
    • Your booking request through IceTime is not a contractual agreement, but a message requesting to use your rink as defined in the listing for the date, time period, and for the price requested. If you have further rink requirements, such as a signed agreement, please be sure to message renters directly to inform them of this and coordinate with them on the best way to proceed.
  • What happens if someone books a slot outside of IceTime?
    • This will happen, and we just ask that you go to your availability calendar and create an exception for the date and time that the ice is no longer available so future IceTime users can no longer book that slot. This way, you’ll avoid double bookings.
  • How do I accept booking request?
    • You can easily accept a booking request by doing the following:
      • When logged into your IceTime account, click on “Messages” in the top right navigation.
      • On the left side navigation of your Messages Inbox, select the “Hosting” tab.
      • Click on the booking request messages directly and you will see the option to accept or deny the booking request. Please note that you can also message the person requesting directly to clarify any details.
  • Do I have to accept a request?
    • You are not required to accept a request and may decline any request. If you take no action to accept or deny a request, the booking request will automatically expire in 48 hours. If you missed the request by accident, you can message the requester directly from their expired request and suggest that they make another request.
  • How long do I have to respond to booking requests?
    • You have 48 hours to either accept or deny a booking request. After 48 hours, the booking request will automatically expire. If you missed the request by accident, you can message the requester directly from their expired request and suggest that they make another request.
  • How can I modify a booking request?
    • Once a booking request is sent, the dates, times, amount, and details of the booking request cannot be modified. Please note that booking requests are not contractual booking agreements, but messages for requesting a booking.
  • Do I have to report and pay taxes for IceTime booking income?
    • You must legally report all income generated from bookings that might originate from the IceTime platform. As a rink, it is your business and responsibility to do so. If you are responsible for charging or collecting any local taxes on services, you must also comply with these regulations and do so.
  • Do I need insurance for my rink?
    • You should have an insurance policy in place for your rink prior to listing it on IceTime.
  • Does IceTime offer insurance?
    • No, IceTime does not offer marketplace insurance for bookings and instead suggest that all rinks adequately insure their ice, equipment, and premises prior to listing on IceTime.

Skaters

  • How do I request to book ice time?
    • Booking ice time is easy and you can do so by creating a user account if you have not done so already. Once you do, you can then select a date(s) and time(s) on an individual rink listing and click “Request to book”. On the next page, you will be able to enter a message to the rink regarding how you intend to use the rink, any specific details, requirements, or questions regarding the booking request. You can then send the booking request to the rink.
    • Rinks have 48 hours to accept or deny your booking request once submitted. If not replied to within 48 hours, your request will automatically expire.
  • Is a booking request binding?
    • A booking request is not a contractual agreement or binding, it is simply a message and request letting a rink know you intend to book their ice. If you sent a request by mistake, need to modify it, or cancel, we encourage you to immediately notify the rink using our messaging feature. Each rink listing enforces their own cancellation policy identified on their listing, so please keep this in mind. If you require assistance with a booking request, you can send us a message at any time at admin@icetime.us.
  • How many requests can I send?
    • You can send multiple requests, but we strongly recommend that you wait to hear back from a rink once you send a request. If the request is urgent, you can also send them a message regarding the booking request directly from their listing.
  • How long will it take for a rink to respond to my request?
    • Rinks are typically very responsive and reply back as soon as they receive a booking request. If you do not hear back from a rink regarding your request, you can also send them a message regarding the booking request directly from their listing.
  • Can I modify a booking once it has been sent as a booking request?
    • Once a booking request has been sent it cannot be modified. You can however message the rink directly, request for them to cancel, and resubmit another booking request.
  • When is a booking confirmed?
    • A booking is confirmed once indicated as completed by the rink listing owner.

My Account

  • How do I create an account?
    • You can create a user account in minutes doing the following:
      1. Click “Log in” at the top right.
      2. Enter your email address and create a secure password.
      3. Please check the email address you entered and confirm you email.
  • How do I reply to messages and booking requests?
    • You can reply to messages and accept a booking request by doing the following:
      1. When logged into your IceTime account, click on “Inbox” in the top right navigation.
      2. On the left side navigation of your Messages Inbox, select the “Hosting” tab to see and respond to your ice booking requests.
  • How can I delete my account?
    • If you would like to permanently delete your IceTime user account, please email us at admin@icetime.us.
  • How do I report suspicious account activity?
    • Please report any suspicious activity immediately by sending us an email at admin@icetime.us.
  • How do I report other users for acting against IceTime policies?
    • Please report any suspicious activity or users immediately by sending us an email at admin@icetime.us.